Evolution Rubber Products Ltd recommends that you print out and keep a copy of these terms and conditions for future reference. These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

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This site is owned and operated by Evolutionrubberproducts.com. If you have any questions or comments regarding these terms and conditions, please contact us by email at  Hello@evolutionrubberproducts.com

These terms and conditions apply to the use of this website and by accessing this website and/or by placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

The Contract between Us Any contract for purchases made through the website will be with Evolutionrubberproducts.com. Evolutionrubberproducts.com must receive payment of the whole price of the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Evolutionrubberproducts.com will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Evolutionrubberproducts.com’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Evolutionrubberproducts.com is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

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General Terms

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These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

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Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

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These terms and conditions only cover the Evolutionrubberproducts.com website. Any other websites which are linked to this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

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This Website Evolutionrubberproducts.com owns the copyright, trademarks and other intellectual property rights in all material and content on this website. As a result, you may NOT use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

While we will use reasonable endeavors to verify the accuracy of any information, we place on the go wallpaper website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Evolutionrubberproducts.com website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Cheshire Equestrian Surfaces website.

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Payment Details

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Evolutionrubberproducts.com accepts payment Via : Paypal, Stripe or Klarna. Payment is taken from your card at the time of order.

Availability of Goods You Order

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If Evolutionrubberproducts.com has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Evolutionrubberproducts.com from your credit card will be re-credited to your account and we will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Evolutionrubberproducts.com will not be obliged to offer any additional compensation for disappointment suffered.

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Please note: We endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

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Faulty items,

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Evolutionrubberproducts.com does not accept any liability for manufacturing faults, we are re-sellers of products purchased in from our suppliers, any claims that are made Evolutionrubberproducts.com will liaise with the Suppliers/Manufacturers to try and resolve.

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Changes to This Agreement

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Evolutionrubberproducts.com reserves the right to make changes to our site, policies and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

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Modern Slavery Policy

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Evolution Rubber Products Ltd is committed to conducting business ethically, responsibly, and in full compliance with all applicable laws, including the Modern Slavery Act 2015.

We take a zero-tolerance approach to all forms of modern slavery, human trafficking, forced labour, and child labour. We expect the same high standards from all our suppliers, contractors, and business partners.

As part of our ongoing commitment, we:

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• Conduct due diligence on suppliers and contractors to identify and manage risks.

• Require suppliers to confirm compliance with relevant labour and human rights legislation.

• Encourage reporting of any concerns related to modern slavery, ensuring they are dealt with swiftly and appropriately.

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Evolution Rubber Products Ltd will continue to review and strengthen our practices to ensure that modern slavery and human trafficking have no place in our operations or supply chain.

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Refund policy

Returns & Refunds Policy

(In line with UK Consumer Law)

At Evolution Rubber Products, we want you to be fully satisfied with your purchase. This policy sets out your rights and our responsibilities regarding returns, refunds, and cancellations. It is designed in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Statutory Rights

Nothing in this policy affects your statutory rights.

• If goods are faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund.

• You also have the right to cancel most online purchases within 14 days of receiving them (the “cooling-off period”), subject to the exemptions below.

2. Eligibility for Returns

• Returns must be requested within 14 days of delivery.

• Goods must be unused, in their original packaging, and in resalable condition unless faulty.

• Custom, cut-to-size, mixed resin kits, or specially sourced products are exempt from cancellation/return unless they are faulty or not as described.

• For loose loads (tipped deliveries), please inspect the product safely with the driver before tipping. Once tipped, the load cannot be returned.

3. How to Request a Return

To initiate a return or cancellation, please contact us in writing at hello@evolutionrubberproducts.com within the time limits stated above.

• Include your order number, the product(s) concerned, and the reason for return.

• Once approved, we will provide instructions for return or arrange collection (collection charges may apply).

4. Return Costs

• If you are returning goods because you have changed your mind or over-ordered, you are responsible for return shipping costs.

• For palletised or bulk items, return transport can be costly; we will confirm the cost before arranging collection.

• If goods are faulty or incorrectly supplied, we will cover the cost of return.

5. Refunds

• Refunds will be processed once returned goods have been received and inspected.

• Refunds are made via the original payment method within 14 days of us receiving the goods back (or proof of return).

• Delivery charges are non-refundable unless the goods are faulty or supplied in error.

6. Damaged or Faulty Goods

• If your order arrives damaged, please notify us within 48 hours of delivery, with photographs of the product and packaging.

• We will arrange a replacement, partial refund, or full refund depending on the situation.

7. Cancellations (Cooling-Off Period)

• Orders can be cancelled before dispatch for a full refund.

• After dispatch, you have the right to cancel within 14 days of delivery, except for items that are exempt (see Section 2).

• Once an order is cancelled, you have a further 14 days to return the products to us. We can arrange collection, but both outgoing shipment costs and return shipment costs will be assigned to you unless otherwise stated (see Section 4).

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• Once goods are received back in acceptable condition, a refund will be issued.

8. Exemptions (Non-Returnable Items)

The following items cannot be returned unless faulty or not as described:

• Loose loads delivered by tipper/walking floor vehicles (once tipped).

• Opened bags, part-used kits, or mixed resin binders.

• Custom orders, cut-to-size products, and specially sourced items.

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Shipping policy

These terms summarise how we handle delivery and returns for consumer orders placed on this website. They sit alongside our standard Terms of Service and do not limit your statutory rights.

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1) Delivery area & timing

• Mainland UK only. We deliver to England, Wales and mainland Scotland (no NI, Channel Islands, IOM, IOW or Scottish Islands).

• Standard service: Monday–Friday, typically 1–3 working days from order, subject to stock and carrier capacity.

• Upgrades: AM/PM, timed (within 1 hour) and Saturday services are available for a surcharge (see Delivery page for current rates).

• Delivery windows are estimates. Carriers normally operate between 08:00–18:00 and may be affected by traffic, roadworks and regulations. We cannot accept liability for wages, time or other consequential loss arising from delays.

• If you require a specific date, we can arrange delivery after the standard 1–3 day period at no extra cost (subject to availability).
   

2) How pallet deliveries are made

• Deliveries are kerbside using a tail-lift and manual pump truck. Goods are unloaded at the nearest safe point to the property boundary.

• Surfaces must be hard, flat and level (tarmac, concrete, block paving). Pump trucks cannot roll on gravel, grass, soft ground, steep slopes or over kerbs.

• Drivers cannot use cranes/HIABs or deliver to the rear of properties where access is unsuitable.

Legal obligation & transfer of risk: The driver is only legally obliged to offload goods to the roadside/kerbside. Once the pallet is placed in a safe location and signed for, liability and responsibility for the goods passes to the customer.
 

3) Access & safety

• Please ensure the approach road and delivery point are safe and accessible for a large goods vehicle. The driver’s assessment of safety and access is final. If access is unsafe or unviable, delivery may be refused.

• Examples that may prevent delivery include: parked cars blocking access, low branches or cables, narrow lanes, soft verges or steep gradients. Redelivery or return charges may apply if delivery cannot be completed for these reasons.

• We strongly recommend waiting until delivery is completed before booking labour or equipment.
   

4) If you can’t be at home

• If you cannot be present, you may leave written authority to leave in a visible place (e.g., front door). This acts as your signature and acceptance of risk.

• Where no safe place is available and no-one is present to sign, the carrier may return the pallet to the depot and redelivery/return charges may apply.

5) Failed delivery, redelivery & surcharges

• If delivery fails due to unsuitable access/surfaces or no authorised person to accept, redelivery or return charges set by the carrier will be payable.

• Remote mainland postcodes may incur surcharges and/or extended lead times (see Delivery page for current rates).
   

6) Inspection on delivery

• Please inspect goods on arrival and note any visible damage or shortages on the driver’s paperwork/device before signing. Take clear photos and notify us as soon as possible (ideally within 24 hours) so we can assist with a carrier claim.
   

7) Wrongly supplied, wrongly ordered & cancellations

• Wrongly supplied by us: If we deliver incorrect goods, we will arrange collection or you may refuse delivery at no cost to you.

• Wrongly ordered / order cancelled after dispatch: We can arrange collection or accept a refused delivery, but all transport costs (outbound + return) will be charged at the carrier’s rate.

• To minimise costs, please double-check product, quantity, access and contact details before placing an order.
   

8) Returns & refunds (consumer orders)

• You may cancel a standard (non-custom) order within 14 days of delivery. Goods must be unused and in resaleable condition with all packaging where applicable.

• Return transport is the customer’s responsibility and is charged at the carrier’s rate unless the goods are faulty or wrongly supplied.

• Once goods are received back and inspected, refunds are processed to the original payment method. We may make deductions for any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods (Consumer Contracts Regulations).

• Exclusions: bespoke/cut-to-size items, made-to-order blends, and goods that by their nature cannot be returned safely once opened.
   

9) Loose loads (equestrian & bulk)

• Loose loads are supplied via 8-wheel tipper (up to ~10t) or high-volume walking floor (up to ~22t). Ensure firm tipping areas, adequate turning space and overhead clearance where relevant.

• Access constraints must be disclosed at quotation; waiting time, aborted delivery or part-loads may incur additional charges from the haulier.

• Due to the nature of deliveries of loose loads, we can't accept any returns after the product has been tipped. Please inspect the product throughouly before tipping commences
   

10) Risk & title

• Risk in the goods transfers on delivery to a safe point and signature/authority to leave (see section 2). Title transfers upon full payment being received.
   

11) Governing law

These terms are governed by the laws of England & Wales and disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

If anything here doesn’t fit your order or you need clarification, contact us before dispatch so we can help.

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